WHAT PEOPLE ASKED ABOUT

Frequently
asked questions

Have a question about your order, shipping, or our pet-themed designs? We’ve got answers! If you can’t find what you need, feel free to contact our support team.

How are your products made?

Every item at Miekley & Co is custom-printed on demand as soon as you place your order! We work with specialized printing partners to bring our original pet illustrations to life on premium tees, apparel, and merchandise.

Can I modify or cancel my order after placing it?

Because our production systems are automated, orders enter the printing queue shortly after purchase. If you need to make a change, please email support@miekleyandco.com immediately. Once an item status moves to “In Production,” we are unable to cancel or alter the order details.

How do I choose the right size?

Detailed size measurement charts are located directly on every product page! We recommend measuring a favorite, well-fitting garment flat on a surface and comparing those measurements to our charts for the perfect fit.

How long will it take for my order to arrive?

Your delivery timeline includes two steps:

    1. Production Time: 2–5 business days to print, inspect, and package your items.
    2. Shipping Transit: 3–7 business days depending on your delivery location.

Will my items arrive in one package?

If you order multiple different product categories (for example, a t-shirt and a ceramic mug), they may be fulfilled by different specialized printing facilities. In these cases, your items will arrive in separate packages with unique tracking links at no extra cost.

How do I track my package?

As soon as your package is handed over to the courier, we will email you a dispatch confirmation with a direct tracking link. Please allow 24–48 hours for tracking activity to update on the carrier website.

Do you ship internationally?

Yes! We ship to various international destinations. Please note that customs duties, import fees, or regional taxes are not included in shipping costs at checkout and remain the responsibility of the recipient.

What if my item arrives damaged, misprinted, or defective?

We stand fully behind our quality! If your item arrives with physical damage or a print error, email support@miekleyandco.com within 30 days of delivery with your order number and clear photos of the issue. We will send a free replacement or issue a full refund right away—no need to ship defective items back.

What is your general return policy?

Because all products are custom-printed on demand specifically for your order, we do not accept standard returns or exchanges for wrong size selections, buyer’s remorse, or address entry errors. Please double-check sizing charts and shipping details before completing checkout!

What happens if my package is lost in transit?

If your tracking link stops updating past the estimated delivery window, reach out to us within 30 days of the scheduled delivery date so we can investigate and send a free replacement package.

How should I wash my printed apparel?

To keep your custom pet graphics vibrant and long-lasting:

    • Machine wash cold, inside out, with like colors on a gentle cycle.
    • Use mild detergents (avoid bleach and fabric softeners).
    • Tumble dry low or hang dry for best longevity.
    • Do not iron directly over printed graphic areas.