Shipping & Delivery Policy

Last updated: September 1, 2026

Every item at Miekley & Co is custom-made to order through our production network. Your order goes through two distinct phases before arriving at your door: Production and Shipping Transit.

1. Production & Fulfillment Times

  • Standard Processing: Products are printed and quality-checked specifically for you upon order confirmation.
  • Fulfillment Window: Standard production takes 2–5 business days before dispatch. Production times may extend slightly during peak holiday seasons.
  • Split Shipments: Orders containing multiple distinct product types (e.g., t-shirts and mugs) may be produced by different print partners and arrive in separate packages. You will receive separate tracking links for each package at no extra charge.

2. Shipping Rates & Delivery Estimates

  • Standard Transit: Transit times typically range from 2–7 business days after fulfillment, depending on your delivery address and local carrier routes.
  • Shipping Fees: Shipping charges are calculated dynamically at checkout based on your delivery location and item selection.

3. Order Tracking

  • You will automatically receive a dispatch confirmation email containing a tracking link as soon as your items are scanned by the carrier.
  • Please allow 24–48 hours for tracking updates to populate on the carrier website after receiving your email notification.

4. Customs, Duties & Taxes

  • International orders may incur local import duties, customs taxes, or handling fees upon arrival in the destination country.
  • Miekley & Co is not responsible for these local charges; all customs and import fees remain the responsibility of the customer.

5. Incorrect Delivery Information

  • Please verify your full delivery address at checkout.
  • Address edits cannot be guaranteed once an order is submitted to production. Reshipment costs for items returned due to invalid or incomplete addresses provided at checkout will be the customer’s responsibility.

REFUND & RETURN POLICY

Last updated: September 1, 2026

Because all items are custom-printed on demand as soon as an order is placed, we do not accept standard returns or exchanges for wrong size selection, buyer’s remorse, or address entry errors.

However, we fully guarantee the quality of your order upon delivery.

1. Damaged, Misprinted, or Defective Items If your item arrives with a print defect, physical damage, or is the incorrect product:

  • Claim Window: Contact us within 30 days of physical delivery.
  • Process: Email support@miekleyandco.com with your Order Number and clear photo(s) showing the defective area or damage on a flat surface.
  • Resolution: Once verified, we will submit a reprint order for a free replacement immediately or process a full refund to your original payment method. You do not need to ship damaged items back.

2. Packages Lost in Transit

  • If your tracking status stops updating or your package is lost past the estimated delivery window, please contact us within 30 days of the estimated delivery date to arrange a replacement.
  • Claims for packages marked as successfully “Delivered” to the correct address provided at checkout are ineligible for refunds or free reprints.

3. Cancellations & Order Modifications

  • Orders enter automated production systems quickly. If you need to cancel or modify an order, contact support@miekleyandco.com immediately.
  • Once an order status changes to “In Production,” orders can no longer be canceled, edited, or refunded.